Shipping Policy

Thank you for shopping at AILampPlus. We are committed to delivering our high-quality lighting products to customers worldwide safely and efficiently. Below you will find the detailed terms and conditions that constitute our Shipping Policy.

1. Free Shipping & Supported Countries

We are pleased to offer Free Standard Shipping on all orders. No minimum purchase or discount code is required.

• Supported Countries: We currently ship exclusively to Australia, Canada, Germany, New Zealand, the United Kingdom, and the United States.
• Exclusions: Please note that we do not ship to P.O. Boxes, APO/FPO/DPO addresses, or remote island territories. Orders containing these addresses will be automatically cancelled.

2. Shipping Locations (Our Warehouses)

To optimize delivery speeds and ensure inventory availability, AILampPlus operates from fulfillment networks located in both the United States and Asia.

• Fulfillment Logic: Your order will be dispatched from either our US warehouse or our Asia fulfillment center, depending on real-time stock availability and your geographical location.
• This dual-warehouse system allows us to fulfill orders efficiently while keeping shipping completely free for you.

3. Order Processing & Cut-Off Time

All orders are processed chronologically. You will receive a confirmation email once your order is successfully placed.

• Order Cut-Off Time: 5:00 PM (EST) - Monday to Friday. Orders placed after 5:00 PM will begin processing the following business day.
• Standard Products Processing Time: 7–10 business days (Monday–Friday, excluding weekends and holidays).
• Custom or Bulk Orders Processing Time: 10–20 business days.

*Note: During peak seasonal sales or major holidays, factory and warehouse processing times may be slightly extended. We appreciate your patience.

4. Shipping Methods, Timeline & Costs

To provide complete transparency, your Total Estimated Delivery Time = Processing Time + Shipping (Transit) Time. Below is the breakdown for all supported regions:

Important Notice regarding Custom/Bulk Orders: If your order contains custom or bulk items, the production cycle is extended, meaning the Total Delivery Time will range from 20–38 business days.

5. Taxes, Duties & Customs

For all shipped orders to our supported countries (US, CA, UK, AU, DE, NZ), AILampPlus handles and covers all import duties, customs clearances, and local sales taxes. The price reflected at checkout is final. You will not be hit with any unexpected or hidden fees upon the arrival of your package.

6. Order Tracking

Once your package is dispatched from our US or Asia warehouse, a shipping confirmation email will be sent containing:

• A unique tracking number.
• A direct link to track your package in real-time.
• Carrier information (such as USPS, UPS, FedEx, DHL, Royal Mail, or Australia Post, depending on your region).

Please allow 24–48 hours for the tracking status to update on the carrier's network.

7. Lost or Damaged Packages

• Lost Packages: If your order has not arrived within 10 business days after the estimated delivery window has passed (28 business days total), please contact us. We will open an investigation with the carrier and arrange a free replacement or a full refund.
• Damaged Packages: If your lighting fixtures arrive damaged during transit, please email us at support@ailampplus.com within 48 hours of delivery. Please include clear photos of the damaged item and the external shipping box for a swift resolution.

8. Contact Us

If you have any questions regarding warehouse locations, customs, or tracking your order, feel free to reach out:

Email: support@ailampplus.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)