1. Processing Time

Handling Time: 1–2 business days for order verification, quality checks, and secure packaging. Order Cutoff Time: Orders placed after 2:00 PM PST (GMT-8) will be processed on the next business day. Please double-check your address before placing an order to avoid delays.

2. Shipping Origin

All orders ship directly from our fulfillment warehouse in China. We cooperate with reliable logistics carriers:

• YunExpress
• 4PX
• Cainiao
• USPS / Canada Post (final delivery)

3. Estimated Delivery Time & Shipping Fee

Destination	Transit Time	Processing Time	Total Delivery Time	Shipping Fee
United States	10–15 business days	1–2 business days	11–17 business days	Free
Canada	10–18 business days	1–2 business days	11–20 business days	Free

Note: Actual delivery times may vary due to customs, weather, holidays, and carrier factors.

4. Free Shipping

We offer free shipping to the United States and Canada with no minimum purchase.

5. Tracking Information

After shipment, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates.

6. Customs & Import Duties

Orders are shipped under Delivered Duty Paid (DDP). All duties and taxes are included in the product price.

7. Incorrect or Undeliverable Addresses

Customer-provided address errors may result in reshipping fees.

8. Customer Support

Support hours: Monday–Friday, 9:00 AM – 6:00 PM PST. Email: support@ailampplus.com Phone: +86 137 2104 8524 Note: This number connects to our support team in China. For faster responses, email is recommended.