Refund & Return Policy

At AILampPlus, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward and transparent return and refund policy.

1. Return Eligibility

To qualify for a return, please ensure the following conditions are met:

• The return request must be submitted within 30 days of delivery.
• The item must be unused, uninstalled, and in its original, resaleable condition.
• The item must be returned in its original product packaging.
• All included accessories, manuals, and hardware components must be included in the return package.
• Proof of purchase (such as your order number or confirmation email) is required.

2. Return Shipping Responsibility & Fees

Return shipping costs are determined by the reason for the return:

• Defective, Damaged, or Incorrect Items: If the product arrives damaged, defective, or incorrect, AILampPlus will cover all return shipping costs. We will either provide a pre-paid shipping label or reimburse your shipping fees, and issue a full refund (including original shipping charges).
• Customer-Initiated Returns (e.g., change of mind, wrong selection, didn't fit): The customer is responsible for the return shipping costs. Upon receiving and inspecting the item, the original product price will be refunded. Original shipping fees (if any) are non-refundable.

Restocking Fees: We do NOT charge any restocking fees or hidden handling fees.

3. Return Process & Return Address

To ensure your return is processed efficiently, please follow this step-by-step process. Please do not send items back to the address on your original shipping label without prior authorization.

How to return:

1. Contact Us: Email our support team at support@ailampplus.com with your order number and the reason for the return.
2. Provide Details: If the item is damaged or defective, please attach clear photos or a short video showing the issue.
3. Get Your Return Address: Once approved, our team will provide you with the exact return instructions and the appropriate return warehouse address. To save you time and transit costs, we will assign the **nearest available fulfillment and return center** based on your location.
4. Ship the Item: Pack the item securely and ship it back to the designated warehouse using a trackable shipping method. Please share the tracking number with us once dispatched.

Note: Returns sent back without prior authorization or to an unassigned warehouse may not be accepted or processed.

4. Refunds & Cancellations

• Order Cancellation: Orders can be cancelled for a full refund at any time before shipment. If the order has already been dispatched, it cannot be cancelled and must be processed as a standard return after delivery.
• Inspection Notice: Once your return package is received at our designated warehouse, our team will inspect the item within 2–3 business days to confirm its condition. We will then notify you via email regarding the approval or rejection of your refund.
• Processing Time: Approved refunds will be processed automatically and issued back to your original payment method within 1–2 business days.
• Bank Processing: Please note that financial institutions and credit card companies may take an additional 7–10 business days to credit the funds back to your account.

5. Contact Us

If you have any questions, concerns, or need to initiate a return, please feel free to reach out to our dedicated support team:

Email: support@ailampplus.com