At AILampPlus, we want you to be completely satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it:

• Unused, unworn, and in its original packaging.

• All accessories, manuals, and tags must be included.

• A receipt or proof of purchase is required.

2. Return Shipping Fees & Responsibility

We categorize returns into two types to ensure fairness and transparency:

Reason for Return	Shipping Cost Responsibility	Refund Amount
Defective, Damaged, or Incorrect Item	AILampPlus covers all costs	Full Refund (Product + Shipping)
Customer Remorse (Changed mind, wrong size/style)	Customer pays for return shipping	Full Product Price Refund*

Note on Customer Remorse: For international returns due to personal reasons, the customer is responsible for the return shipping cost to our warehouse in China. We do not charge any restocking fees.

3. Return Process

1. Contact Us: Email support@ailampplus.com with your order number and the reason for the return. For damaged items, please attach clear photos.

2. Get RMA: Our team will review your request and provide a Return Merchandise Authorization (RMA) and instructions within 2 business days.

3. Ship the Item: Securely pack the item and ship it to the address provided below. We recommend using a trackable shipping service.

4. Designated Return Address

All returns must be sent to our central operations hub in China:

• Recipient: AILampPlus Returns Department

• Address: Unit 608-11, 6th Floor, Unit 1, Building 1, No. 1 Tiefoduan, Wuhou Avenue, Wuhou District

• City/Province: Chengdu City, Sichuan Province

• Postal Code: 610041

• Country: China

• Phone: +86 137 2104 8524

5. Refunds

• Inspection: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Processing: Approved refunds will be processed automatically to your original payment method within 1–2 business days.

• Bank Delays: Please note it may take 7–10 business days for your bank or credit card company to post the refund.

6. Order Cancellations

• Orders can be cancelled for a full refund before they are shipped.

• If the order has already entered the shipping process, please follow the standard return procedure after the package arrives.

7. Contact Information

For any questions regarding returns or refunds, please reach out to our team:

• Email: support@ailampplus.com

• Phone: +86 137 2104 8524

• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT-8). We respond to all email inquiries within 24 hours.